Refund policy

At Solystra Jewels, we strive to ensure complete customer satisfaction with every purchase. However, if you are not fully satisfied with your order, you may request a return in accordance with the policy below.

Return Eligibility

Customers may request a return within 7 days of receiving the order if the product delivered is damaged, defective, or not as expected.

To be eligible for a return, the product must be:

• Unused and unworn  
• In the same condition as received  
• Returned in its original packaging  
• Accompanied by the original invoice and product tags  

Any product that has been worn, altered, or damaged after delivery will not be eligible for return.

How to Initiate a Return

To request a return, please contact our customer support within 7 days of receiving your order.

Phone:  91221 66904
Email: solystrajewels.official@gmail.com

Customers must not send the product back before receiving confirmation from our support team. Once your request is approved, our team will guide you through the return process.

Return Packaging Requirement

All jewellery must be returned in its original jewellery box and packaging along with the invoice. Returns that do not include the original packaging or invoice may not be accepted.

Refund Process

Once the returned product is received and inspected by our team, the refund will be processed if the product meets all return conditions.

Refunds will be issued through the original payment method used at the time of purchase. Processing time may vary depending on the payment provider.

Important Note

Return requests made after 7 days of delivery will not be accepted.

For any further assistance, please contact the Solystra Jewels Customer Support Team using the details provided above.